Many times, mutual managers and staff need help and training on topics that are very different from the CE topics offered for Agents. Writing an effective letter—cancel, non-renewal, repair, or general communication to your insureds—can be daunting. ITS can help you walk through the process and develop templates that work for your unique needs. Also, general business practices that are unique to insurance can be covered, such as how to enact a moratorium, how to write or review your agent contracts, and how to conduct an underwriting audit to determine if you need new rules. ITS can conduct on-site training with your staff and your book of business to help you chart your course to success.